SUPPORT REQUEST

We look forward to supporting our clients efficiently. Coming soon, a comprehensive Frequently Asked Questions section and an online documentation section for our child themes.

Frequently Asked Questions

Error Message - Missing Stylesheet

theme-broken Did you receive the following message? Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed. ANSWER: You must Unzip the package first. Once you unzip you will find instructions and the zipped child theme folder that you will upload.

Demo Import Stalls

If your Data Import stalls, deactivate the WordPress Importer Plugin. Go to your plugin page and check to see if you have the WordPress Importer plugin installed. Verify that this is deactivated. Then go back to the Import Data step and try again.

I'm trying to change my homepage and it keeps reverting to the default setting

If you are unable to change your default homepage under Settings > Reading after installing the demo content, just go to Appearance > Editor > functions.php and scroll towards the bottom of the page until you see the section below. Simply delete this entire section and save the page. You will be able to change the Home page once this is removed.

//======================================================================
// Change Home Page Settings
//======================================================================
$homepage = get_page_by_title( ‘Home’ );
if ( $homepage )
{
update_option( ‘page_on_front’, $homepage->ID );
update_option( ‘show_on_front’, ‘page’ );
}

I need further support with my website or child theme.

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