SUPPORT REQUEST

We look forward to supporting our clients efficiently. Coming soon, a comprehensive Frequently Asked Questions section and an online documentation section for our child themes.

Frequently Asked Questions

Error Message - Missing Stylesheet

theme-broken Did you received the following message? Installing Theme from uploaded file: Package-Success-Trainer-v2.7-UNZIP-FIRST (2).zip Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed. ANSWER: You must Unzip the package first. Once you unzip you will find instructions and the zipped child theme folder that you will upload.

Demo Import Stalls

If your Data Import stalls, deactivate the WordPress Importer Plugin. Go to your plugin page and check to see if you have the WordPress Importer plugin installed. Verify that this is deactivated. Then go back to the Import Data step and try again.

Demo Data Import Failed

common-import-error

Some of the Divi Page Layouts doesn’t always import with the child theme installation. Your pages should import without any issues. If you see messages that some things did not import, complete the rest of your installation steps. Then you can import the Divi page layouts to the Divi Library. We have included an import file in your child theme package.

Divi-library-import

divi-library-import-window

I need further support with my website or child theme.

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